Membership Manager and Support Officer
16 – 24 hours pw, Salary £29K – £40k FTE + bonus
Join us in Building our Equestrian Community!
The Association of British Riding Schools+ is a registered charity, the UK’s only organisation that focuses solely on supporting and promoting the interests of professional proprietors of equestrian establishments. This is a very interesting period to join the ABRS+ as our membership and profile are building, with increasing demand for our webinars, services and our well attended events.
We are looking for a Membership Manager, based at our office near Horsham, West Sussex, four days a week, hybrid working available if/when possible. This is a key role for the ABRS+ contributing to the on-going development of the organisation. Responsibilities include leading a small team, and enjoying the interaction with Members to:
· develop our membership base
· deliver the services of the membership office and finances using Xero
· organise the Annual Conference and AGM, training courses, meetings, and events
· liaise with the Marketing team to boost the supply of participants for events/training courses
· represent the ABRS+ nationally and locally across the equine industry when needed
· prepare AGM & Board Agendas, circulating timely supporting papers, minutes if needed.
The ABRS+ offers a wide variety of membership services with the successful candidate able to enjoy the challenge of this variety. The role is supported by the Membership Support Officer and liaises closely with the Training/Projects Manager and the Development Manager.
Additionally there is an opportunity for a Membership Support Officer, working for the Manager, responsible for the ordering and delivery of rosette and certificate orders, servicing complaints, safeguarding issues, and timely responses to our email and telephone helplines.
To be successful candidates should have good leadership and organisational skills, IT literacy and Microsoft proficiency. Experience of either customer service, marketing/sales, administration, or finance relevant. Any equestrian background helpful. These roles offer the opportunity for professional and personal development if preferred. Please apply by sending your CV and a covering letter to the office@abrs-info.org, or do call the office first on 01403741188 Monday – Friday 10.00am – 13.00pm to arrange an informal conversation.